Privacy and Data Policy
At Lakeside Country Club we respect the privacy of our clients and we thank you for your trust. This document serves to inform you on how we use your personal data while navigating on our website.
All personal data that Lakeside Country Club has access to will be treated by LAKESIDE VILLAGE EMPREENDIMENTOS TURISTICOS, LTD. (Lakeside Country Club commercial name), fiscal number 501538437, with head office Av. Ayrton Senna da Silva, Lote 79, 8135-024 Almancil, herein after known as Lakeside Country Club. This firm is responsible for processing your personal data in accordance with the General Data Protection Regulation and ensures compliance with the current legislation in force, as well as the technical security measures taken in relation to handling personal data.
Which personal data is used by Lakeside Country Club?
Name, address, e-mail and telephone numbers. Your personal data is required so that Lakeside Country Club may provide the services that you request. Without this information Lakeside Country Club is unable to carry out your booking request.
Why do we use your data?
Your personal data is collected to assist us in processing your booking so that we can provide the services you request. We aim to provide you with the ultimate in client satisfaction, before, during and after your stay, and by having your contact information we will be able to contact you in relation to matters concerning your stay with us.
How is your personal data collected?
On our Website and Mobile App
When making a reservation, you will be required to fill in a reservation form, which includes your name, address and contact information as well as certain deposit information such as your credit card details.
Your credit card details will be pre-authorized using a verifying procedure but at this point we do not authorize any payments. Once you have confirmed your reservation, the information is submitted to Lakeside Country Club. For security reasons, Lakeside Country Club employs encryption technology to keep your payment data secure.
We also retain a copy of your personal data (including your credit card details) in our cloud database to allow us to process your booking. Your payment details are protected through encryption technology. Only designated members of staff have access to your personal data, which is stored for the exclusive use of Lakeside Country Club.
Through our e-mail address or by calling our reception front desk
You may also send us a direct email or call our front desk to make a reservation. In order to process your booking we will ask you for your name, address, telephone number and method of payment as well as any special requests.
During your stay with us
During your stay, Lakeside Country Club will record your itemized spending on your folio, which includes your apartment rate and any other expenses billed to your apartment. This information is necessary in order to comply with financial requirements of the company and that are imposed by the current legislation in force. We may also retain the content of documents such as e-mails, letters, comment cards and any other form of communication that we exchanged with you before, during or after your stay.
How is your personal data processed?
Lakeside Country Club will use your personal data to create your booking form that is stored in our reservations Data Base. This information is vital and informs our various departments (housekeeping, food & beverages and accounts) of your arrival and departure dates as well as any special requests that you may have made.
Does Lakeside Country Club collect any other personal information?
Yes. We also collect any information you may provide concerning your preferences and any other issues that might affect your stay at the resort so that we may provide you with the ultimate in client satisfaction.
Where is your personal data stored?
In our cloud data base that runs off the Lakeside Country Club website, once you confirm your reservation. Only designated members of staff have access to your personal data, which is stored for the exclusive use of Lakeside Country Club.
In our digital Reservations Data Base in the company’s server once you confirm your reservation.
What measures does Lakeside Country Club take to ensure that your personal data is protected?
Lakeside Country Club employs various techniques to protect your personal data, including the use of secure servers, firewalls and encryption of data off applications and software platforms.
For how long will the data be retained?
We will retain your data only for the period that is required for its processing according to legislation in force unless you have given your consent on your hotel registration form or in any other way. Occasionally we may delete or anonymise your personal data if you have not stayed with us for a certain period of time.
Does Lakeside Country Club share your personal data?
We will only share your necessary personal data to third parties, where:
We need to provide you with services you have requested, in which case you will be considered to have implied your consent, such as airport transfers, booking of excursions and meals.
It is required or authorised as a consequence of a legal order.
If you have failed to pay amounts relating to your stay at Lakeside Country Club, and in this case your personal data will be transmitted to the legal firm dealing with such matters.
Are there any international transfers of data?
Since Lakeside Country Club handles its own data bases fully within the European Economic Community (EEC), we do not anticipate any international transfer of data.
Are cookies used on the internet site or mobile app?
Yes. There could be cookies that will ask you to insert your name and e-mail address so that we can send you an exclusive offer to book your stay through our website. You may close the window at any time and simply ignore the message. However, you may search for rates and availability without providing or disclosing any personal information. Moreover, we do not record or track your IP address in any way.
Can you cancel your consent?
Yes. You may, at any time, cancel the consent given to Lakeside Country Club to store your data. To cancel this consent, you need only contact Lakeside Country Club through the contact information mentioned below.
Can you access, update or delete your personal information?
Yes. If, at any time you wish to access, update or delete your personal information you may do so by contacting us by e-mail or letter to our address at Lakeside Country Club:
Lakeside Country Club
Av. Ayrton Senna da Silva, Lote 79,
Privacy and Personal Data Policy - applicable to Users of this Hospitality Business when making a reservation
Data Controller (we): The Hospitality Business which will provide to you, the user, the requested service. Our identification and contact details are available on the website you used to make your reservation / to pose your questions to us. They will also appear on our invoice which we'll send to you.
Data Compliance Officer: Not applicable to Data Controllers' activities.
User: You, who filled-in the reservation form or any other documentation related to it.
Purpose: The purpose of processing the data provided through this form is to manage the reservations made by you, user and/or to answer to the questions / requests you posed.
- Either the need to perform our contract with you, user / the need to take steps at your request prior to entering into a contract.
- Or the consent of you, the user, by ticking in the box of acceptance of the Terms and Conditions of which this Privacy and Personal Data Policy is an integral part.
Duration: We will store the data provided by you, the user, during the time necessary for the management of the reservation you made, as well as of the accommodation services you requested. Once the management is finished, your data will be kept for six (6) months. If you consent to receive marketing and/or commercial information, your data will be stored until you revoke your consent.
Processor: We engage our partner Guestcentric Group (www.guestcentric.com ) for carrying out the reservations engine of our business. Guestcentric acts under our authority and we have signed a contract with Guestcentric Group for the provision of their services. We have instructed Guestcentric Group in written as per how the processing should be done.
Data subjects different from the users: Where you, user, provide us with personal data pertaining to a different data subject from yourself, you are responsible for such acts as well as for obtaining the respective consent of such data subjects for the provisioning of their data.
Transfer of Data: We shall not transfer personal data to a third country outside the EEA (European Economic Area).
Data Subject Rights: Data Subjects can exercise their rights of access, rectification, cancellation and opposition by sending an email or through the postal service to the contact details on our reservation website and on our invoices.
Supervisory Authority: If a data subject considers their rights affected, they can also appeal to the competent supervisory authority of the Member State concerned. More info at: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_en